Introduction
MEDEVAC.FLIGHTS is operated by Millennium Charters Pty Ltd (referred to as “we,” “our,” or “us”), trading as MEDEVAC.FLIGHTS. We are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Address
  • Medical information relevant to our services

1.2 Non-Personal Information
We may automatically collect non-personal information, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Date and time of access
  • Referring website addresses

1.3 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse website performance, and personalise content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for purposes including:

  • Providing and managing our air ambulance services
  • Responding to enquiries and providing customer support
  • Personalising your experience on our website
  • Improving website functionality and user experience
  • Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist in delivering our services (e.g., medical professionals, payment processors).
  • Legal Compliance: Authorities when required by law or to protect our rights.
  • Business Transfers: Parties involved in a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights and Choices

  • Access and Correction: You may request access to or correction of your personal information by contacting us.
  • Marketing Communications: Opt out of promotional emails by following the unsubscribe instructions in the email.
  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being sent.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: charter@medevac.flights
  • Phone: +61 7 3186 3696
  • Postal Address: 5-7 Boronia Road, Brisbane Airport, QLD 4008

This Privacy Policy applies to Millennium Charters Pty Ltd trading as MEDEVAC.FLIGHTS

Thank you for trusting MEDEVAC.FLIGHTS with your personal information.